This StuffSoSweet Subscription and Refund Policy (the "Subscription Policy") sets out the rules applied to the use of Services and System as indicated in the Terms of Service agreement (the "Agreement").
1.1 This Subscription Policy shall be applicable and interpreted in line with the Agreement. The definitions set out in the Agreement shall be applicable to this Subscription Policy.
1.2 The Company shall have the right to unilaterally modify and / or update the Subscription Policy at any time without notice. The continuous use of the Services / System by the Client shall be deemed as acceptance of the Subscription Policy in the last and most updated version. Any Client shall periodically check and assess the Subscription Policy.
1.3 The latest version of the Subscription Policy shall be the latest uploaded to the Company's Website.
1.4 By agreeing to the Agreement as per the rules set forth in the Agreement, You are automatically agreeing to the Subscription Policy.
1.5 If You disagree to be bound by the Subscription Policy in any scope or way, You must not use or must immediately cease Your use of the Services, System or any part of it, as well as its features and functionalities.
1.6 "Minimum Term" means the first two (2) consecutive service periods of a subscription plan: the initial service period paid for at the time of order, plus the one (1) service period immediately following it. Where a plan includes an Initial Phase, the Minimum Term comprises the Initial Phase and the first period of the Regular Phase. The Minimum Term applies only to those first two service periods; all subsequent periods renew and may be cancelled on a rolling basis under Clause 3.
1.6.1 A Minimum Term applies only where the offer You accepted at the time of order expressly stated that the subscription comprises two payments. Not all subscription plans and offers are sold with a Minimum Term. Where the offer You accepted did not state a Minimum Term, no Minimum Term applies to Your subscription, and Your subscription may be cancelled at any time with effect from the end of the service period You have paid for, under Clause 3.2.
2.1 Subscription model: most of our Services are offered through a subscription model. Upon ordering and purchasing a Service, You will have the option to select a specific subscription plan from the available options.
2.1.1 Subscription plan options may include different pricing / term variations, and You shall choose one option.
2.1.2 Subscription plan options may include various discounts and limited-time offers, as well as upgrade options, for example — reduced price for a fixed period of time, with regular price applicable for the remaining subscription period. You shall always analyze the provided options and make sure You are aware of applicable prices, discount / offer conditions and terms, and understand Your obligations in full before making the order.
2.1.3 By selecting a subscription plan You agree to be bound by its terms and pricing.
2.1.4 The chosen plan will be clearly identified in Your purchase confirmation (such as the invoice or email confirmation You will receive upon subscribing to our Services) and will be visible on the System.
2.2 Subscription plans may have the following periods:
2.2.1 Subscription plans typically include an initial period at a reduced price. Such a period with reduced (discounted) price is referred to as the "Initial Phase" in this Subscription Policy. The price of a subscription plan is usually linked to the Initial Phase, and a longer Initial Phase results in a lower subscription plan price or other benefits for the Client.
2.2.2 After the Initial Phase, the regular (full) price of the subscription plan will be applied. The period when the regular (full, without reduction / discount) price is applied is referred to as the "Regular Phase" in this Subscription Policy.
2.2.3 In case no Initial Phase is applied, such period of the Service provision is considered to be a Regular Phase.
2.2.4 For the avoidance of doubt, the Company provides the following example: if you choose a subscription plan with an 8-week Initial Phase with reduced price, You will initially be charged at the rate of the reduced price for the service provision period of the first 8 weeks, and later You will be charged the regular price for every following service provision period of the same length until You cancel Your subscription as per the rules set in this Subscription Policy.
2.2.5 Minimum Term. Where the offer You accepted at the time of order expressly stated that the subscription comprises two payments, that subscription is sold subject to a Minimum Term of two (2) service periods (see Clause 1.6.1). By placing an order You agree to pay for both service periods comprising the Minimum Term: the amount payable at the time of order, and the amount payable at the start of the second service period. The fact that the subscription comprises two payments is stated on the payment page before You provide payment details.
2.2.5.1 You may cancel at any time. A cancellation submitted during the Minimum Term is accepted and processed immediately and takes effect at the end of the Minimum Term. No further amounts are charged after the Minimum Term ends.
2.2.5.2 This Clause 2.2.5 does not limit any statutory right of withdrawal or cancellation available to You under the mandatory consumer protection law of Your country or state of residence. Where You exercise such a right, it prevails over the Minimum Term.
2.2.5.3 For the avoidance of doubt, the Company provides the following examples: (a) if You choose a 4-week plan with a reduced Initial Phase price, You will be charged the reduced price at the time of order for the first 4-week period, and the regular price at the start of the second 4-week period — if You cancel at any point before the end of that second period, Your subscription ends at the end of that second period and no third charge is made; (b) if You choose a 1-week plan, You will be charged for the first 1-week period at the time of order and for a second 1-week period one week later — if You cancel before the end of that second week, Your subscription ends at the end of it and no further charge is made.
2.3 Auto-renewal: following the conclusion of Your initial subscription plan, Your access to the Services will be auto-renewed for an additional period at the pricing of the Regular Phase. The subscription will automatically renew at the end of each period, and the corresponding price will be charged to the Client.
2.3.1 The applicable Service will be automatically renewed for a renewal period equal to the most recent service period of Your order, at the then-current subscription rate (which is usually lower at the Initial Phase, and non-promotional (regular) during the Regular Phase), with payment taken from the payment method on file.
2.3.2 The number of renewals is unlimited and the renewal procedure shall be continued until canceled by the Client.
2.4 Renewal periods: the renewal of Services will be for the same duration as the single separate period the Service shall be paid for. For example, if you choose an 8-week Initial Phase with a discounted price, renewals will occur every 8 weeks (8 weeks at the reduced price, later — every 8 weeks at the regular price).
2.5 Billing procedure: You will be billed and charged for the next period after the initial period has passed, unless You cancel beforehand. For example, if you choose a subscription plan with an 8-week Initial Phase and make the initial payment on the 5th of July, the second payment for the following 8-week service provision period will be charged after the chosen Initial Phase period. The exact calendar day may change in the event of a payment failure or if the scheduled payment day falls on a non-working day. In the event of a payment failure due to reasons on the Client's side (such as an expired credit card or insufficient balance), the Company may attempt to automatically reprocess the payment (but not more than 6 times in a 2-month period).
2.5.1 The charge will be made using Your selected payment method. To avoid auto-renewal charges, You have the right to terminate Your subscription before the scheduled charge date as per the rules indicated in this Subscription Policy.
2.6 Subscription plan details: subscription periods are generally 1 week, 4 weeks, 8 weeks, but can vary. Clients must read the subscription description that appears upon selecting a plan to understand the specific terms and conditions.
2.7 Subscription plan modification to unlimited access: the Company may offer to upgrade any subscription with an additional one-time payment that grants access to Services without time limitation that was applied to Your current order. Such upgrades are available at the sole discretion of the Company and strictly according to the rules indicated in the promotional material.
3.1 Cancellation during the Minimum Term. You may submit a cancellation at any time, including during the Initial Phase. A cancellation submitted during the Minimum Term is accepted immediately and takes effect at the end of the Minimum Term under Clause 2.2.5.1. You retain access to the Services until that date, and the amount for the second service period will be charged as scheduled. No refunds are issued for the Initial Phase or any other paid period, except as set out in Clause 4 and subject to Clause 2.2.5.2.
3.2 Cancellation after the Minimum Term, and where no Minimum Term applies. After the Minimum Term has ended You may cancel at any time, and the cancellation takes effect at the end of the current service period. No further amounts are charged after that date. Where no Minimum Term applies to Your subscription (Clause 1.6.1), this Clause 3.2 applies from the first service period onwards, and a cancellation submitted at any time takes effect at the end of the service period You have paid for.
3.3 How to cancel. You may cancel at any time by logging into Your Account and using the cancellation option, which is available at all times, requires no more steps than placing the order required, and does not require You to contact the Company or speak with anyone. Cancellation is confirmed immediately in the UI. If the Company offers You an alternative to cancelling (such as a discount, pause or plan change), a direct option to complete the cancellation is displayed at the same time, and You are never required to view or respond to such an offer in order to cancel.
4.1 No refunds: no refunds will be issued for any paid subscription periods, except under the following conditions:
4.1.1 Company's fault: Clients may be eligible for a refund if the Services were not provided due to the Company's fault.
4.1.2 Promotional campaigns: if a refund option was offered as part of any promotional campaign by the Company, the Client may be eligible for a refund as specified in the promotion.
4.1.3 Exceptional refunds: in exclusive instances, the Company may decide to refund the Client if the request is motivated, and circumstances show that a refund is reasonable, fair, and necessary. The Company has full discretion to make a decision on whether to issue a refund. Clients who believe they are eligible for this exception should contact the Company via the Contact Form in the Contact section.
5.1 The English language version of this Subscription Policy is the prevailing version to any other possible version.
5.2 Any update of this Subscription Policy comes into force at the moment it is published on the System as indicated in Clause 1 of the Agreement. By using the Services, You agree to be bound by any updated version of the Subscription Policy.
5.3 You are encouraged to contact us by the means indicated in the Agreement in case You have any question regarding this Subscription Policy. Contacting us via the Contact Form in the Contact section shall be considered to be the primary means of communication.
5.4 The Company shall reply to Your inquiries within 30 days (with the possibility of two 30-day extensions).
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